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People often forget about the relationship they’ll have with a company once they make a purchase. They evaluate how the product works and what it can do for them, but, in the end, it’s the human element that matters more than any other feature or benefit.
At JULABO, it’s our people that make the difference. Here are some of their stories.
In business, as in life, attitude is everything, Michelle Sammarco, territory account manager for JULABO USA, understands that her most powerful tool is a positive, can-do attitude. She helps customers embrace progress and possibility by helping them find the solutions and equipment they need to achieve their most ambitious goals. Her attitude aligns with her actions. She’s not one who easily gives up, and her enthusiasm and willingness to take on new tasks and challenges pays off for those who turn to her for temperature control solutions. Like the innovators, scientists, and researchers that she works with, she’s not afraid to try new things, learn-as-she goes, and experiment with possibilities. Since joining JULABO USA in February 2019, Michelle has demonstrated that a can-do attitude goes a long way when you’re trying to do something that’s never been done before, whether that’s searching for a cure or manufacturing a new product that improves human experience. She’s a tremendous ally for people who are looking to break through limitations and do something original and worthwhile in science and industry. She sees herself as a guide and a champion for the thinkers, creators, researchers, and geniuses she encounters. Her territory includes Colorado, Illinois, Indiana, Iowa, Michigan, Minnesota, Nebraska, North Dakota, South Dakota, and Wisconsin.
Every time I meet a customer, I think, “these people are geniuses.” I look at the processes and the products they’re creating using science and think it’s remarkable. But, even geniuses want to do more, they strive for better, they look for new ways to break through barriers. That’s human, snd something I can relate to.
— Michelle Sammarco, JULABO USA
JULABO provides the best liquid temperature control products possible for laboratories and industries. As good as our products are, it’s our team that makes the difference. Now more than ever relationships matter. The current global pandemic has revealed the massive coordination and relationships that keep our world going. Right now, pharmaceutical and biotechnology labs need a strong supply chain and responsive partners, and we’re there for them. Industries are depending on us to safeguard their process, and we’re happy to help. We’ve always been there for customers throughout the lifetime of their equipment —not just during the sale process, and we’re still here now. Our warehouse team has gone above and beyond these last few weeks, showing up and working safely to ensure our customers get the critical equipment they need right now.
See how the JULABO USA team is supporting essential efforts.
I’m incredibly grateful for our warehouse, service and shipping teams. Our entire team, including those working from home, have come together in extraordinary ways.
— Ralph Juchheim, President, JULABO USAIt seems Dirk Frese, our VP of sales, marketing, and service might be a bit psychic. For the last few years, he’s been working on some high tech, 21st-century technologies that have prepared us well for these strange times. His passion for innovation has made it possible for us to deliver, install, train, and service customers from afar. And while we’ve launched things like virtual delivery, augmented reality service through LucaVision, and holographic displays to reduce shipping costs, customer wait times, and carbon footprints, we’ve always done it with one thing in mind — helping people. Dirk was recently interviewed by Neil C. Hughes for the Tech Talks Daily Podcast where he shared how high tech innovation using a human approach can help propel us into a brighter future.
Technology has helped us prepare for the future and brought us closer to our customers. But, technology isn’t enough, you have to pair it with the human element. You have to make technology attractive, exciting, personal, and valuable to the customer and the relationship.
— Dirk Frese, Ph.D., Vice President, Sales, Marketing & Service, JULABO USA
Our senior product manager and application scientist, Mark Diener, is the expert you need for complex applications involving temperature. Mark can help you size a unit based on your specific application and talk you through processes and workflows. He often helps customers improve their process stability, heating and cooling performance, safety, and operations. He’s even helped customers lower their operating costs. Mark is a highly trained chemist. He studied organic and analytical chemistry, and has experience in material science, agrichemicals, and vitamins & fine chemicals. If you have a question, Mark is here for you. He’s even created special office hours, like a professor, on Tuesdays and Fridays from 1pm – 3pm EST. He’s available any time, but he’s set aside this time just for you. He also hosts the Question Mark video series on YouTube.
Questions are at the heart of any good science, and I love helping people by exploring the possibilities with them. The process of questioning and answering can reveal a lot and often improve the application and process.
— Mark Diener, Sr. Product Manager, JULABO USA