Sign In
"*" indicates required fields
"*" indicates required fields
People often forget about the relationship they’ll have with a company once they make a purchase. They evaluate how the product works and what it can do for them, but, in the end, it’s the human element that matters more than any other feature or benefit.
At JULABO, it’s our people that make the difference. Here are some of their stories.
Kim Wolfson, JULABO USA’s account manager for the western region, approaches every opportunity like a partnership. And with each opportunity, she promises to do what’s right for you. This includes being honest about how JULABO’s equipment can improve your processes. But it doesn’t stop there. If Kim can’t help you, she will go out of her way to recommend someone who can. Kim is celebrating seven years with JULABO and two decades of experience helping labs find the equipment they need to enhance workflows and ROI. She knows a lot, and she’s able to distill her expertise, knowledge, and experience into digestible insights. The rest of the JULABO USA team affectionately refers to these bits of wisdom as “Kimisms.” Her promise to you is simple. She will provide the data, information, and options you need to make a qualified decision. She doesn’t believe in a one-size-fits-all solution, but she does believe anything is possible with the right support and big picture considerations. If you’re looking for someone who knows her stuff and is honest about the best solution for your business, look no further than Kim.
I see my job as a conduit for the right solution. I’m more a facilitator or partner, someone who will advise them and help them make an informed decision. If I don’t have the solution or can’t help them, I’ll point them to someone who can. My hope is to be the first person they call when they have another need. That’s the kind of relationship I want.
— Kim Wolfson
JULABO provides the best liquid temperature control products possible for laboratories and industries. As good as our products are, it’s our team that makes the difference. Now more than ever relationships matter. The current global pandemic has revealed the massive coordination and relationships that keep our world going. Right now, pharmaceutical and biotechnology labs need a strong supply chain and responsive partners, and we’re there for them. Industries are depending on us to safeguard their process, and we’re happy to help. We’ve always been there for customers throughout the lifetime of their equipment —not just during the sale process, and we’re still here now. Our warehouse team has gone above and beyond these last few weeks, showing up and working safely to ensure our customers get the critical equipment they need right now.
See how the JULABO USA team is supporting essential efforts.
I’m incredibly grateful for our warehouse, service and shipping teams. Our entire team, including those working from home, have come together in extraordinary ways.
— Ralph Juchheim, President, JULABO USAIt seems Dirk Frese, our VP of sales, marketing, and service might be a bit psychic. For the last few years, he’s been working on some high tech, 21st-century technologies that have prepared us well for these strange times. His passion for innovation has made it possible for us to deliver, install, train, and service customers from afar. And while we’ve launched things like virtual delivery, augmented reality service through LucaVision, and holographic displays to reduce shipping costs, customer wait times, and carbon footprints, we’ve always done it with one thing in mind — helping people. Dirk was recently interviewed by Neil C. Hughes for the Tech Talks Daily Podcast where he shared how high tech innovation using a human approach can help propel us into a brighter future.
Technology has helped us prepare for the future and brought us closer to our customers. But, technology isn’t enough, you have to pair it with the human element. You have to make technology attractive, exciting, personal, and valuable to the customer and the relationship.
— Dirk Frese, Ph.D., Vice President, Sales, Marketing & Service, JULABO USA
Our senior product manager and application scientist, Mark Diener, is the expert you need for complex applications involving temperature. Mark can help you size a unit based on your specific application and talk you through processes and workflows. He often helps customers improve their process stability, heating and cooling performance, safety, and operations. He’s even helped customers lower their operating costs. Mark is a highly trained chemist. He studied organic and analytical chemistry, and has experience in material science, agrichemicals, and vitamins & fine chemicals. If you have a question, Mark is here for you. He’s even created special office hours, like a professor, on Tuesdays and Fridays from 1pm – 3pm EST. He’s available any time, but he’s set aside this time just for you. He also hosts the Question Mark video series on YouTube.
Questions are at the heart of any good science, and I love helping people by exploring the possibilities with them. The process of questioning and answering can reveal a lot and often improve the application and process.
— Mark Diener, Sr. Product Manager, JULABO USA