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LucaVision, JULABO USA’s augmented reality software powered by Atheer, uses mobile applications and smartglasses to provide a level of service that’s unlike anything else in the world of liquid temperature control.
LucaVision, powered by Atheer software, is a revolutionary technology that has changed the way we provide service. It allows us to connect directly with customers to provide in-depth, remote support. Using a mobile app, our service experts can connect face-to-face with customers who need extensive training, technical support for complex installations, and service assistance for their equipment.
It also enhances our in-house repairs and reduces service wait times by providing technicians with a hands-free, 360-degree view of parts and components and the ability to pull up technical drawings and manuals on-demand.
Long before social distancing and travel bans, we knew we needed a better way for customers to connect directly with our service experts. We believe you shouldn’t have to wait for a technician to travel to your facility to get the support you need. LucaVision, our augmented reality software powered by Atheer, allows us to connect with you via a mobile application to provide in-depth assistance for
We love that LucaVision helps us connect directly to you for service and training, but it also does something else that’s amazing. It reduces wait times for units serviced at our location. Using the smartglasses and the augmented reality software powered by Atheer, our technicians can zoom in and out on parts and components and get a better view of what’s going on. They can also quickly access crucial technical information, drawings, and manuals while remaining hands-free. Using LucaVision as part of our in-house repair process means we can provide fast, accurate repairs that drastically reduce your downtime.
Benefits
JULABO designs equipment to minimize downtime, disruptions, and repairs. We also design our equipment to be intuitive and easy to use. But, scientific discovery and applications are complex, which means you may need additional support for your team and your equipment. When you need repairs or extra support, LucaVision powered by Atheer is here to help.
To learn more about LucaVision, please fill out the form below, and one of our expert technicians will contact you as soon as possible.