Downtime is incredibly disruptive to sensitive experiments and demanding production schedules. Get the fast support you need with on-site service visits. Avoid costly, time-consuming equipment returns and get your issues resolved quickly by using our on-site support.
Schedule a visit with one of our certified JULABO technicians. One of our techs will do a consultation before the visit to identify the problem. Then they either bring or ship the parts and equipment needed to repair the unit. Once the equipment is up and running, our tech tests the unit to make sure it’s back to optimal performance.
For any service calls involving refrigeration, we’ll need a hot work area and permit as well as ground shipment of repair tools and refrigerant prior to the on-site visit.
Our service calls cover:
- Repair and maintenance
- User training