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Our Services

Technician installing a Corio CD component

vDelivery

Virtual installation & technical support

There’s no need to worry about how to install, troubleshoot, or configure your equipment when you can connect directly to an expert and get support whenever you need it. Our experts are available to guide you through installation, set up, troubleshooting, systems training, simple repairs, and configuring your equipment. vDelivery is supported by Apple’s FaceTime & Google’s DUO apps and provides our technicians with a visual understanding of your needs.

Get your questions answered, get up and running quickly, and correctly calibrate and configure your equipment with vDelivery.

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Technician consulting a computer while working on Julabo equipment

Installation Operator Training

Onsite installation & training

Leave the installation and training to us. Our team can install JULABO equipment for you, guaranteeing that it’s set up accurately. Once installed, our specialists calibrate and adjust your equipment and validate any additional JULABO equipment. We’ll also test application operation to make sure everything is working correctly. Our onsite training sessions will introduce you and your team to your JULABO equipment and how to use it, including any additional JULABO software. We’ll even share our best maintenance tips with you before we leave. Reduce downtimes and acquire peace of mind with onsite installation & training.

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shield emblem with check mark

Extended Warranty

Additional 12-month or 24-month coverage

You’ll be happy to know that repairs on defects and workmanship on your new JULABO are covered for two years or 10,000 operating hours, whichever comes first. But, what if you’ve noticed that you’re running your equipment 24 hours a day, seven days a week? It happens, and we don’t want you to worry. You can extend your warranty within the first 30 days of purchase to provide additional coverage for things like pump motors, valves, and compressors. Extend your warranty for another 12 months or 5,000 operating hours, or 24 months or 10,000 operating hours.

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Technician running a diagnostic on Julabo Presto equipment
shield emblem with Julabo mascot Luca the frog

JULABO Shield

Extended warranty plans with preventative maintenance

Extend your warranty and get preventative maintenance including annual check-ups, calibrations, software & firmware updates, proactive replacement of worn parts, fixed-cost pricing, and priority service. JULABO Shield provides routine, scheduled maintenance to ensure your equipment operates reliably and any issues are spotted and remedied early. Worry-free shipping or onsite repair options are available.

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LucaVision

Service powered by augmented reality

No one likes to wait on repairs or service, so we’ve found a way to speed things along. Our service and field technicians have adopted a form of augmented reality that’s supported by Atheer, Inc. Using augmented reality smart glasses, LucaVision is changing the way we see things and making it quicker and easier to troubleshoot, diagnose, repair, and service JULABO equipment. LucaVision shortens service times by providing comprehensive, up-close views of equipment, parts, and components as well as hands-free access to manuals and technical drawings for our service department.

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Technician installing an adapter on Julabo equipment

JULABO Crystal

Predictive maintenance

Have you ever wished you had a crystal ball that could predict issues before they start? That’s the idea behind JULABO Crystal. A simple analysis of your unit’s fluid can help us predict potential failures. The minerals and elements in your fluid can help us detect deteriorating parts and expired fluids. This affordable testing is an easy way to make sure your unit is performing properly year-after-year. We have several kit sizes available, ranging from 1, 2, or 6 samples, with the choice of turnaround times.

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Worker in protective mask making precise welds on Julabo equipment

NRTL Certification

UL or CSA inspections & certifications

Need UL or CSA inspections or certifications for your JULABO unit? We’ve got you covered. JULABO can conduct the necessary safety testing and certification to keep you in compliance with OSHA’s standards. Add an NRTL certification to your product purchase and we’ll complete it prior to shipping.

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Technician doing a quality check on Julabo equipment

ISO 9001 Quality Management System

Making sure you have the best experience

At JULABO USA, we’re obsessed with two things: customer satisfaction and quality, which is why we were delighted to receive the ISO 9001 certification for international quality management systems. The ISO 9001 recognizes companies that deliver a consistent level of quality to customers by having well-defined and regularly reviewed processes and procedures. Following the ISO 9001 certification, we adhere to the plan, do, check, and act methodology.

What this means:

  • We don’t sit around, waiting to react to a problem. We review our processes, products, and services to ensure we’re continually improving and managing ristks before they become problems.
  • We document and measure everything. Accurate records ensure consistent results in manufacturing, services, and performance.
  • We focus on results. After we implement a new initiative or make a change, we continue to review it to make sure it is effective, tweaking when necessary. Hoping we got it right just isn’t good enough, we monitor an measure results to be sure.
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Rows of Corio C components in a factory setting

Rental Equipment

When you need a little something extra

Maybe your laboratory needs a few extra machines to make that deadline or perhaps some of your devices have been working overtime and need a little break. No matter the “why,” JULABO’s rental equipment can provide the “how” and the “now” when you need additional hardware for your temperature control applications. We rent equipment in a variety of categories based on product availability.

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Billable Repair Warranty

If JULABO repairs a unit at its service facilities which is no longer covered under the manufacturer’s warranty for any reason specified in the governing warranty provisions, JULABO USA will warrant for a term of ninety (90) days that the repaired unit shall be free from defects in workmanship and material only pertaining to those part(s) repaired or replaced by JULABO USA’s service department. This warranty does not cover repairs performed by JULABO authorized service centers or any other service center, whether or not affiliated with JULABO in any way.