Product Returns


Is there something that’s keeping you from falling in love with your JULABO? We want to know about it so we can make it right. Fill out this product return request form and an expert will review it and contact you quickly with the next steps.

Note: if you do have to return a product, please have it cleaned and decontaminated. In the event a product has experienced contamination and/or residue may still be present, please seal the product in a plastic bag and provide a full SDS list of possible contaminates. We’re really fond of our employees and customers and want to be sure everyone is safe.

  • JULABO USA, Inc.
  • 884 Marcon Boulevard
  • Allentown, PA 18109
  • 610-231-0250
  • 800-458-5226 (Toll-Free)
  • F: 610-231-0260
  • Service & Support
  • Monday - Friday 8:30am-5pm EST
  • Extended hours:
  • Monday to Friday 5pm - 8pm EST
  • 610-737-5726 (call or text)
  • Weekend hours:
  • Saturday & Sunday 9am - 8pm EST
  • 610-737-5726 (call or text)