Privacy Policy - JULABO USA

Privacy Policy

This Privacy Policy describes how Julabo USA, Inc. (“Julabo”) collects, stores, uses, and transfers personal information. This Privacy Policy does not describe the practices of Julabo GmbH. The Privacy Policy of Julabo GmbH can be found here: Privacy Policy

This Privacy Policy applies when Julabo is storing, modifying, transferring, or otherwise using personal information (this is referred to as “processing” your personal information). This Privacy Policy does not apply to other information that Julabo may process.

Personal Information

Personal Information is any information about a specific individual or that identifies or may identify a specific individual. Examples of personal information that we may process include:

  • Personal Contact Information (e.g., name, address, telephone number);
  • Business Contact Information (e.g., company name, address, telephone number);
  • Information to fulfill purchase orders, payments, and receivables;
  • Information provided on our website or mobile applications, including location information and other recorded data;
  • Billing Information (e.g., financial account data, invoices, receipts);
  • Client Relationship Management Information (e.g., information necessary to populate a customer’s profile or to facilitate marketing automation);
  • Repair Information (e.g., repair needs and status);
  • Warranty Information (e.g., purchase history, extended warranties);
  • Customer Satisfaction Information; and
  • Other information described by applicable laws.

Children’s Privacy Rights

Julabo’s websites and mobile applications are not intended for use by children, especially those under the age of 13, and Julabo does not knowingly collect personal information from children under the age of 13.

How Personal Information is Collected

Julabo collects personal information in a variety of different ways. Customers provide personal information through the business relationship with Julabo. Suppliers can provide personal information through the business relationships involved in acquiring, marketing, or selling Julabo products. Julabo processes your personal information where it is permitted to do so under applicable data protection laws only for its legitimate business purposes. Julabo will always ask your consent for collection of personal information. Such consent may be provided in a manner appropriate to the context of the collection.

Use, Retention and Disposal of Personal Information

Julabo uses personal information for the purposes for which it was collected. Personal information may also be processed in order to meet legal requirements, complying with lawful orders to provide information and meeting contractual commitments. Personal information is vital to our management and administration of customer and supplier relationships. Julabo may use customer personal information to conduct business operations, market new products, assess internal performance, manage customer relationships and support various administrative functions.

Julabo utilizes reasonable measures to protect personal information. These measures are appropriate to the risks posed by the type of personal information and to the sensitivity of the personal information, and take into account the requirements of applicable local law. Julabo stores personal information as needed to accomplish the purposes identified above and to meet legal requirements, including record retention. When personal information is no longer useful to Julabo, personal information will be destroyed, in accordance with local law.

Access to Personal Information

Julabo takes steps to maintain the accuracy and completeness of personal information. You may request and will receive reasonable access to the personal information you have provided to Julabo and have an opportunity to correct it if necessary. To access your personal information please contact Julabo at [email protected].

Transfer of Personal Information

Julabo is located in the United States of America and operates in the United States of America and Canada. Julabo may transfer personal information between those countries and by providing personal information to Julabo you consent to the transfer of that personal information to the United States of America and Canada.

Julabo only shares personal information with others in a manner consistent with this Privacy Policy when required by law or with your consent. When Julabo shares personal information with third parties that process the personal information it takes reasonable steps to require such recipients to protect personal information in accordance with applicable laws.

Julabo may share your personal information as is necessary or appropriate to protect, enforce, or defend our legal rights, the privacy or safety of our employee or other individuals and entities, or to comply with or enforce applicable industry standards, law or legal process, including responding to court orders, warrants, subpoenas and other requests from public and government authorities.

Julabo reserves the right to transfer any of the personal information it has about you to proceed with the consideration, negotiation, or completion of a sale or transfer of all or a portion of our business or assets to a third party, such as in the event of a merger, acquisition or other disposition, or in connection with a bankruptcy reorganization, dissolution, or liquidation.

Changes to this Policy/Questions

If you have any questions about this Privacy Policy, please email [email protected].

Julabo reserves the right to amend this Privacy Policy as it deems necessary. You are encouraged to periodically review this Privacy Policy. If it is changed, the date listed at the end will be updated.

Privacy Officer

Julabo’s Privacy Officer is Sam Wolf and he can be contacted at [email protected].