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Can your equipment be used outside?
What accessories does my unit come with?
Is it OK to mix different bath fluids?
What do I need to get set up with payment terms with your company?
Can my order ship today?
What’s air-ride freight and why is it required?
What is the cut-off for same day shipping?
The Tip N Tell was activated on my shipment. Now what?
Can you accommodate a rush shipment?
I connected my JULABO RS232 to a computer and it will not communicate with the computer, what is wrong?
How come my unit won’t work? Is it plugged in?
How do I find my serial number?
How do I know what RTD is compatible with my unit?
Can I use a UPS (universal power supply) for my system?
What does 3PPE mean for the power requirements?
Frequently Asked Questions
Finance
What do I need to get set up with payment terms with your company?
Is there a way to be exempt from tax on web orders?
Can I use a shipping account# for a web order?
General
So you sell HVAC?
How do I pronounce the name of your company?
Why is your mascot a frog?
Products
Can your equipment be used outside?
What accessories does my unit come with?
Is it OK to mix different bath fluids?
Sales
Can I have an additional discount?
You sell lab equipment that does what?
What is the lead time on your equipment and how quickly can it ship?
Service & Support
I connected my JULABO RS232 to a computer and it will not communicate with the computer, what is wrong?
How come my unit won’t work? Is it plugged in?
How do I find my serial number?
Shipping & Receiving
Can my order ship today?
What’s air-ride freight and why is it required?
What is the cut-off for same day shipping?
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